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Nicola Merrifield
Apr 26, 2023

Agency culture benefits when leaders sweat the small stuff

Seemingly minor actions, such as being courteous, can set the tone for an inclusive working environment, but sharing personal anecdotes may need more consideration

For cynical minds, the mantra “it’s the small things that matter” can feel like a bit of a cop-out when talking about how to create a positive work environment. (I am reminded of a previous journalism

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